ChromaFit Support

💰 Subscriptions & Billing

Managing Your Subscription:

To view, change, or cancel your ChromaFit Pro subscription:

• Open Settings on your iPhone
• Tap your name at the top
• Tap Subscriptions
• Select ChromaFit
• Choose your preferred option (cancel, change plan, etc.)

Restoring Purchases:

If you previously purchased ChromaFit Pro and it's not showing:

• Open ChromaFit
• Go to Settings
• Tap "Restore Purchases"

Refund Requests:

For refunds, please contact Apple directly at reportaproblem.apple.com

🏃 Health Data & Syncing

Steps, Calories, or Weight Not Syncing?

ChromaFit integrates with Apple HealthKit. To ensure proper syncing:

• Open Settings > Health
• Tap Data Access & Devices
• Select ChromaFit
• Make sure all relevant categories are turned ON (Steps, Active Energy, Dietary Energy, Body Mass)

Water Tracking:

Water intake is tracked directly in ChromaFit (not HealthKit). Simply tap the quick-add buttons (+8, +16, or custom) to log your hydration throughout the day.

💪 Physique Lab & AI Analysis

Getting Accurate Physique Scores:

For best results when scanning your physique:

• Use good lighting (natural light works best)
• Stand against a plain background
• Take photos from front, back, or side angles
• Wear form-fitting clothing or take shirtless photos
• Stand with arms slightly away from body

Workout Plan Generation:

After receiving your AI scores, you can generate personalized 3-6 day workout splits. Pro members get 20 workout plans per month, while free users get 3.

Scan Limits:

• Free: 3 physique scans/month
• Pro: 50 physique scans/month

🍔 AI Food Scanner

Getting Accurate Meal Analysis:

For best scanning results:

• Take photos in good lighting
• Capture the entire meal in frame
• Avoid blurry or dark photos
• Include all components of your meal

Food Scanner Limits:

• Free: 1 food scan/month
• Pro: Unlimited food scanning with full macro breakdown

Note: AI estimates are approximate. For critical dietary needs, consult nutrition labels or a registered dietitian.

⚙️ Technical Issues

App Crashes or Freezes:

• Force quit the app and reopen
• Restart your iPhone
• Check for ChromaFit updates in the App Store
• Ensure you're running iOS 15.0 or later

Data Not Saving:

Make sure you have a stable internet connection. ChromaFit syncs data to iCloud to prevent data loss.