ChromaFit Support

💰 Subscriptions & Billing

Do I need a subscription for AI features?

AI features require an active ChromaFit membership. Usage limits apply. Available plans, local prices, trial eligibility, and renewal terms are shown in the app before purchase. Eligible new subscribers may receive a free trial.

Managing Your Subscription:

To view, change, or cancel your ChromaFit Pro subscription:

• Open Settings on your iPhone
• Tap your name at the top
• Tap Subscriptions
• Select ChromaFit
• Choose your preferred option (cancel, change plan, etc.)

Restoring Purchases:

If you previously purchased ChromaFit Pro and it's not showing:

• Open ChromaFit
• Go to Settings
• Tap "Restore Purchases"

Refund Requests:

For refunds, please contact Apple directly at reportaproblem.apple.com

🏃 Health Data & Syncing

Steps, Calories, or Weight Not Syncing?

ChromaFit integrates with Apple HealthKit. To ensure proper syncing:

• Open Settings > Health
• Tap Data Access & Devices
• Select ChromaFit
• Make sure all relevant categories are turned ON (Steps, Active Energy, Dietary Energy, Body Mass)

Water Tracking:

Water intake is tracked directly in ChromaFit (not HealthKit). Simply tap the quick-add buttons (+8, +16, or custom) to log your hydration throughout the day.

💪 Physique Lab & AI Analysis

Getting Accurate Physique Scores:

For best results when scanning your physique:

• Use good lighting (natural light works best)
• Stand against a plain background
• Take photos from front, back, or side angles
• Wear form-fitting clothing or take shirtless photos
• Stand with arms slightly away from body

Workout Plan Generation:

With an active membership, your physique insights can guide a personalized workout plan. Usage limits apply; see your available plan in the app.

Are physique scores measurements?

Physique scores and body-fat ranges are AI-generated visual estimates for general fitness, not medical assessments. Lighting, pose, and clothing can affect results. Compare scans taken under similar conditions.

How are my photos used?

AI analysis requires your consent to send the relevant submitted data to our processing providers. You can turn off future AI sharing in Settings. See our Privacy Policy for details. Read our Privacy Policy.

Scan Limits:

Physique scans require an active ChromaFit membership. Usage limits apply. See the app for your available plan and allowance.

🍔 AI Food Scanner

Getting Accurate Meal Analysis:

For best scanning results:

• Take photos in good lighting
• Capture the entire meal in frame
• Avoid blurry or dark photos
• Include all components of your meal

Food Scanner Limits:

AI food scanning requires an active ChromaFit membership. Usage limits apply. See the app for your available plan and allowance.

Note: AI estimates are approximate. For critical dietary needs, consult nutrition labels or a registered dietitian.

⚙️ Technical Issues

App Crashes or Freezes:

• Force quit the app and reopen
• Restart your iPhone
• Check for ChromaFit updates in the App Store
• Ensure you're running iOS 15.0 or later

Data Not Saving:

Make sure you have a stable internet connection. ChromaFit syncs data to iCloud to prevent data loss.